F999app Terms & Conditions — Read Before Use

F999app (hereinafter referred to as the "Platform" or "we") is an internationally licensed online gaming and betting service provider. These Terms & Conditions constitute a legally binding agreement between f999app and all of its users.

These terms and conditions apply to all f999app users, whether accessing from Bangladesh or anywhere else in the world. By accessing the platform, registering, or using any of our services, you automatically agree to abide by these terms.

• These terms may be updated at any time. You will be notified of any changes via email or in-app notification.
• The most current version of these terms will always be available on this page.
• Individual services may have their own specific rules, which shall apply alongside and supplement these General Terms & Conditions.
• In the event of any dispute, the English version shall be considered final.

To open an account with f999app, you must meet the eligibility requirements listed below. Registering without confirming your eligibility and subsequently failing verification may result in the account and all deposited funds being forfeited.

Age & Identity

• At the time of registration, you must be at least 18 years must be.
• A maximum of one account per person is permitted.
• All information provided at the time of registration must be accurate and complete.
• Accounts registered with false information will be permanently closed.

KYC Verification

F999app may request identity verification documents at any time. The following documents are accepted:

F999app supports Bangladesh's most popular mobile payment methods. All deposit transactions are fully secure and encrypted.

Accepted Payment Methods

• bKash — Instant credit, minimum ৳100
• Nagad — Instant credit, minimum ৳100
• Rocket — Instant credit, minimum ৳100
• Bank Transfer — 1–2 business days, minimum ৳500

Deposit Limits

Withdrawals on f999app are simple and fast. However, certain conditions must be met to ensure the security and integrity of the platform.

• Minimum Withdrawal Amount: ৳500
• Withdrawals may only be made using the same method used for the original deposit.
• Withdrawals will not be approved until KYC verification is complete.
• The maximum daily withdrawal limit is ৳1,00,000.
• F999app reserves the right to temporarily suspend withdrawals in the event of suspicious activity.
• Mobile banking withdrawals are typically processed within 15 minutes to 3 hours.

F999app offers a variety of bonuses and promotions. Each bonus comes with specific terms that must be followed. Please read the relevant terms carefully before claiming any bonus.

General Bonus Rules

• The wagering requirement for each bonus is clearly stated on the promotions page.
• Each bonus may only be claimed once, unless otherwise stated in the promotion.
• Bonuses cannot be withdrawn directly — they may only be used for gaming.
• Winnings earned from a bonus may be withdrawn once the wagering requirements have been met.
• Bonuses claimed using multiple accounts or a VPN will be voided.

Welcome Bonus

New members receive a welcome bonus on their first deposit. The terms of this bonus are as follows:

All games on f999app are powered by internationally certified Random Number Generators (RNG). The outcome of every round is completely fair and independent.

• Each game has its own rules, which can be found within the game itself.
• If a game is cancelled due to a technical error, the bet will be refunded.
• In the event of a disconnection, game outcomes will be determined according to server logs.
• The dealer's decision in Live Casino games is final.
• F999app reserves the right to change odds in Sports Betting.
• If an event is cancelled or postponed, the bet will be voided and the stake refunded.

F999app is committed to maintaining a fair and safe gaming environment. The following activities are strictly prohibited:

• Multiple Accounts: Creating more than one account under the same identity.
• Bots & Automation: Playing games using automated software or bots.
• Bonus Abuse: Claiming bonuses or wagering in violation of the terms.
• Collusion: Multiple players attempting to collude and defraud the platform.
• Money Laundering: Using the platform to launder money.
• VPN Abuse: Using a VPN to access the platform from a restricted region.
• Hacking Attempts: Any attempt to breach the security of the platform.

F999app believes that gaming is a form of entertainment, not a source of income. We are committed to the mental and financial well-being of all our members and place the highest importance on responsible gaming.

Limit-Setting Options

• Deposit Limit: Set daily, weekly, or monthly deposit limits.
• Bet Limits: Setting a maximum stake per bet.
• Session Time Limit: Keeping continuous gaming sessions within a set time limit.
• Self-Exclusion: Temporarily suspending the account for a specified period.
• Permanent Closure: You may permanently close your account at any time.

To learn more about responsible gaming, please visit our Responsible Play page.

F999app treats the privacy of your personal information with the utmost importance. Our full Privacy Policy can be found on our Privacy Policy page.

• Your personal information will never be sold to any third party.
• All data is secured with 256-bit SSL encryption.
• Payment information is stored in accordance with PCI-DSS standards.
• Information may be shared with regulatory authorities upon request.

F999app reserves the right to suspend or close an account under the following circumstances:

• Any violation of these Terms & Conditions.
• Registering with false or incomplete information.
• Failure to complete KYC verification or refusal to cooperate.
• Suspicious transactions or suspected money laundering.
• Extended inactivity (more than 12 months).
• At the user's own request.

F999app is committed to resolving all disputes fairly and promptly. If you encounter an issue, please contact our support team in the first instance.

Dispute Resolution Steps

1. Step One: Contact our support team via live chat or email.
2. Step Two: If not resolved within 48 hours, escalate to a manager.
3. Step Three: Complete and submit the official complaint form.
4. Step Four: If the matter remains unresolved, you may escalate it to the relevant licensing authority.

F999app retains records of all disputes for a minimum of 5 years. In any dispute, server logs shall serve as the definitive evidence.

F999app reserves the right to update these terms and conditions at any time. For significant changes, users will be notified at least 7 days in advance.

• Continued use of the platform after any changes have been made will be considered acceptance of the updated terms.
• Older versions will be archived for reference.
• Minor changes (spelling, formatting) may be made without prior notice.
• If you disagree with the updated terms, you may request that your account be closed.