When you create an account and use our services on f999app, we collect certain necessary personal information. This process is fully transparent and is done solely to provide you with the best gaming experience.
Information Provided Directly
| Data type |
Example |
Necessity |
| Identity Information |
Name, date of birth, gender |
Mandatory |
| Contact Information |
Email, mobile number |
Mandatory |
| Identity verification documents |
NID, Passport, Driving License |
During the KYC process |
| Financial Information |
BKash/Nagad number, bank details |
For transactions |
| Account Information |
Username, password (encrypted) |
Mandatory |
Automatically Collected Data
When you use the f999app platform, certain information is collected automatically:
- Device Information: Device type, operating system, browser version.
- Network Information: IP address, internet service provider, geographic location.
- Usage data: Pages visited, time spent, and game history.
- Transaction logs: Deposit, withdrawal, and betting history.
We only collect information that is strictly necessary to provide our services. No unnecessary personal data is collected.
F999app uses your information only for specific, defined purposes. Each purpose is clearly outlined below so you are always fully informed.
- Account Management: Ensuring registration, login, and account verification.
- Identity verification (KYC): Verifying age and identity to maintain platform security.
- Transaction processing: Processing deposits, withdrawals, and bonus payouts.
- Fraud prevention: Detecting and preventing suspicious activity.
- Customer support: Enabling the customer support team to provide accurate assistance.
- Enhancing the gaming experience: Showing you personalized content based on your preferences.
- Legal compliance: Submitting required reports to regulatory authorities.
- Marketing Communications: Offers and promotions are sent only with your consent.
Your data will never be used beyond the purposes stated here. Your consent will always be obtained before any new use of your data.
F999app employs industry-leading technical standards to protect your data. Our security infrastructure is regularly audited by independent third parties.
Technical security measures
- SSL/TLS Encryption: All data transfers are secured with 256-bit SSL encryption.
- AES-256 storage encryption: Stored data is protected with the highest-grade encryption.
- Firewall protection: Multi-layer firewalls prevent unauthorized access.
- Two-factor authentication (2FA): An additional layer of security for accessing your account.
- Regular Backups: Daily backups are performed to prevent the risk of data loss.
Data Retention Period
| Data type |
Retention period |
| Account Information |
For the duration of the active account + 5 years |
| Transaction Records |
Minimum 7 years (as required by law) |
| KYC documents |
5 years after verification |
| Gaming logs |
3 years |
| Communication history |
2 years |
F999app never sells your personal information or shares it without authorization. Data may be shared only in the following limited circumstances:
- Payment Processors: Minimum necessary data shared with payment partners such as bKash, Nagad, and Rocket to process transactions.
- Legal Authorities: Disclosure of data in response to a court order or a valid request from a regulatory authority.
- Game providers: Limited data shared with game software providers to ensure gameplay.
- Audit & Compliance: For periodic audits required by licensing authorities.
All third-party partners are contractually bound to uphold our privacy standards and may only use your data for specified purposes.
The f999app website uses cookies and similar technologies so you don't have to re-enter your details every time you log in, and pages load faster.
Cookie Type
| Cookie Type |
Purpose |
Duration |
| Essential Cookies |
Login sessions, security |
Until end of session |
| Functional Cookies |
Remembering your language and preference settings |
1 year |
| Analytics Cookies |
Website usage statistics |
2 years (subject to consent) |
| Marketing Cookies |
Showing relevant advertisements |
30 days (subject to consent) |
You can disable cookies at any time through your browser settings. However, disabling essential cookies may cause some platform features to stop working.
Under f999app's Privacy Policy, you are entitled to the following rights. To exercise any of these rights, please contact our support team.
Right to Access Data
You have every right to know exactly what information we hold about you.
Right to rectification
You can request corrections to any inaccurate or incomplete information.
Right to Erasure
You may request deletion of your data under certain circumstances.
Right to Restrict Processing
You can request that the use of your data be restricted for specific purposes.
Data portability
Request a copy of your data in a machine-readable format.
Right to object
Object to the use of your data for marketing or profiling purposes.
To submit a rights exercise request
support@f999app.wsEmail us at. We are obligated to respond within 30 days.
F999app strictly prohibits participation by anyone under the age of 18. We do not knowingly collect personal information from minors.
- Age verification is mandatory at the point of registration.
- Age must be recorded during the KYC process.
- Accounts suspected of underage use will be suspended immediately.
- Any personal data collected from a minor inadvertently will be deleted immediately.
If you are aware that a minor is using f999app, please notify our support team immediately.
F999app works with a range of third-party service providers on its platform. These providers operate under their own privacy policies.
- Game software providers: Licensed software providers for slots, Live Casino, and other games.
- Payment gateway: Mobile financial service providers such as bKash, Nagad, and Rocket.
- Analytics Services: Tools used to monitor and analyze website performance.
- Customer support tools: Providers operating the live chat and ticketing system.
Every third-party service provider is bound by a data processing agreement to uphold our privacy standards. We regularly review our partners' compliance.
F999app reserves the right to update this Privacy Policy as needed. We will notify you in advance of any significant changes.
- You will be notified via email and on-platform at least 14 days before any significant changes take effect.
- Continued use of the platform after any changes take effect will be considered acceptance of the updated policy.
- Previous versions will be kept in the archive and made available upon request.
- If you disagree with the updated policy, you may request to close your account.
Latest version of this Privacy Policy: 1 January 2026. Check back on this page regularly.
For any questions, concerns, or requests to exercise your rights regarding our Privacy Policy, please reach out to our dedicated team.
Live Chat
24/7 support available
Response Time
Up to 30 business days